Skykick Service Level Agreement

Skykick Service Level Agreement

2.3 SkyKick Conditions Approval. SkyKick`s provision of services to customers depends on SkyKick`s agreement on SkyKick`s terms of use for the use of the Services by that customer. SkyKick is not obligated to provide services to a customer unless SkyKick recoups the customer`s agreement on SkyKick`s terms of use. For each customer, the partner is solely responsible (a) for obtaining the Customer`s consent for SkyKick`s terms of use, or (b) to obtain the necessary consent and authority of that client, to accept SkyKick`s terms of use on behalf of the customer and to legally engage him under such terms of use. 2.7 Distributor relationship. If the partner accesses and uses the partner portal in accordance with its relationship with a third-party supplier approved by SkyKick (“Authorized Distributor”), the partner recognizes that the terms of SkyKick`s current agreement with that authorized distributor (“distribution agreement”) may define an ordering process or payment terms other than those provided for in this agreement. To the extent that there is a conflict between Section 3 (order process; partner portal) and section 4 (fees, payment) of this agreement and any dealer agreement, the terms of this dealer agreement apply. The partner is responsible for contacting its authorized distributor for any questions regarding the ordering process and payment terms applicable to the use of the partner portal. SkyKick is not liable to the partner or is not liable for debts arising from billing, billing, billing, collection, payment or non-payment of charges under a merchant agreement. 1.3 “Documentation” refers to SkyKick`s product and service descriptions, user instructions and other documentation relating to the SkyKick platform, which SkyKick may make available from time to time via the SkyKick website directly to the customer or partner. 2.6 Used only by customers.

Services sold to partners under this agreement are intended only for use by customers and their users. The partner does not use the services for its own business activities or for other purposes in accordance with this agreement. If the partner wishes to use the Services on its own behalf, it must place an order that qualifies as a customer, and its use of the Services in that regard is subject to SkyKick`s Terms of Use and other conditions that apply to customers. 2.2 Access to customer systems and information. The customer gives SkyKick access to online systems and customer accounts, as is required for SkyKick to provide services (including access to the administrative level). The customer provides SkyKick with all the passwords or other keys necessary for the customer to give the access described in this article. The customer ensures and guarantees that he has obtained and will collect all necessary consents and authorizations from users and has taken all other necessary steps to ensure that SkyKick`s provision of the Services complies with applicable laws, including obtaining the applicable consent and authorization of users that allow SkyKick to access and use the email and notification information of the user system. The client will provide SkyKick and, if applicable, the partner with any additional information necessary to enable SkyKick to run the Services, including the number of users included in the Services, when the Customer will need service and access to the Services, and any other relevant instructions or requirements for the Client`s access to Services and the use of the Services.

The customer is responsible for providing complete and accurate information to SkyKick and each relevant partner. In order to use the services, the client`s computer hardware, software and Internet connection must meet certain minimum requirements specified in the documentation provided from time to time. SkyKick assumes no responsibility if the Customer cannot access or receive the Services due to non-compliance with these minimum requirements.